The practice established a patient reference group to feed in views and identify areas for change,along side patient surveys, and agree areas for possible change to the practice. Posters were displayed in surgery asking patients to “sign up”to the Patient Reference Group.
We did not recieve any feedback from patients so it was decided to personally invite patients to join . Six patients agreed to participate by e-mail and telephone. Patients were also contacted via Apna Gar but declined to participate.
The group consisits of 3 male and 3 female patients, 3 of which are retired, two are in the age group 20-25 and in full time employment and one member is a student. A further description of the profile of the members of the Patient Reference Group are held within the practice. Please ask at reception if you would like further details. If you would like to become a member of the patient reference group please fill in a PRG contact form available from Reception.
2012/2013 – Unfortunatley we lost some members of our PPG. Now our group consists of 1 retired male and 1 female aged 22 in full time employment.
It was agreed between the PRG and practice to carry out a survey using GPAQR. 100 patients were asked to give their views on a wide range of services within the practice and results are published under practice info.
The survey results were encouraging and a key area for change was agreed. How patients contact the surgery will be looked at and patients will be encouraged to order prescriptions, make appointments and update contact details online.
We will organise an advertising campaign to ensure all patients are made aware of this service.
Patient survey results showed no major concerns. The practice will therefore, in agreement with our patient representative group members, continue to promote the use of this website in order to enable patients to order prescriptions, make appointments and update contact details available online 24/7 ensuring better access for patients of the practice.
Actions to be taken:
Further advertising campaign to educate patients on the benefits of using online facilities
Thank you to all patients who took part in the patient survey and to the members of our PRG.
Patient Survey using the General Practice Assessment Questionnaire:
Click the links above to view our results
Patient Survey results July – September 2016
Please click on the link below to view our patient survey results: