Patient feedback July - Sept 2016

We’re listening and this is what we’re doing:

We would like to thank all patients who took part in our survey this quarter. Thank you for all of your very positive comments.

Did you know that Wenlcock Road Surgery is open on alternate Saturday mornings from 10am -12:30am? Also Flagg Court Surgery is open on alternate Monday evenings from 6:30pm-7:30pm.

To help improve waiting times we have recently implemented 12 minute appointments for certain surgeries to reduce the amount of time patients have to wait for their appointment.

Please help us to help you, if you cannot keep your appointment please cancel it in good time to enable it to be utilised by another patient. We have found the number of missed appointments to have increased over recent months and feel this is relevant to patient’s comments regarding not being able to get an appointment quickly.