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Changes to appointments

Due to the rapidly changing COVID-19 (Coronavirus pandemic), we are following national guidance and changing the way we operate until further notice.

ALL unwell patients who ring for an appointment will be given a telephone appointment with a clinician and if a face to face appointment is deemed necessary you will be seen at the practice in a safe way.

DO NOT JUST TURN UP IF YOU FEEL UNWELL – WE WILL ASK YOU TO LEAVE AND RING AND MAKE A TELEPHONE APPOINTMENT.

 

Covid-19 and your information – Updated on 8th April 2020

 This notice describes how we may use your information to protect you and others during the Covid-19 outbreak. It supplements our main Privacy Notice.

 The health and social care system is facing significant pressures due to the Covid-19 outbreak. Health and care information is essential to deliver care to individuals, to support health and social care services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations.

Existing law which allows confidential patient information to be used and shared appropriately and lawfully in a public health emergency is being used during this outbreak. Using this law the Secretary of State has required NHS Digital; NHS England and Improvement; Arms Length Bodies (such as Public Health England); local authorities; health organisations and GPs to share confidential patient information to respond to the Covid-19 outbreak. Any information used or shared during the Covid-19 outbreak will be limited to the period of the outbreak unless there is another legal basis to use the data.  Further information is available on gov.uk and some FAQs on this law are available here.

During this period of emergency, opt-outs will not generally apply to the data used to support the Covid-19 outbreak, due to the public interest in sharing information. This includes National Data Opt-outs. However in relation to the Summary Care Record, existing choices will be respected. Where data is used and shared under these laws your right to have personal data erased will also not apply. It may also take us longer to respond to Subject Access requests, Freedom of Information requests and new opt-out requests whilst we focus our efforts on responding to the outbreak.

In order to look after your health and care needs we may share your confidential patient information including health and care records with clinical and non clinical staff in other health and care providers, for example neighbouring GP practices, hospitals and NHS 111. We may also use the details we have to send public health messages to you, either by phone, text or email.

During this period of emergency we may offer you a consultation via telephone or video-conferencing. By accepting the invitation and entering the consultation you are consenting to this. Your personal/confidential patient information will be safeguarded in the same way it would with any other consultation.

We will also be required to share personal/confidential patient information with health and care organisations and other bodies engaged in disease surveillance for the purposes of protecting public health, providing healthcare services to the public and monitoring and managing the outbreak. Further information about how health and care data is being used and shared by other NHS and social care organisations in a variety of ways to support the Covid-19 response is here.

NHS England and Improvement and NHSX have developed a single, secure store to gather data from across the health and care system to inform the Covid-19 response. This includes data already collected by NHS England, NHS Improvement, Public Health England and NHS Digital. New data will include 999 call data, data about hospital occupancy and A&E capacity data as well as data provided by patients themselves.  All the data held in the platform is subject to strict controls that meet the requirements of data protection legislation.

In such circumstances where you tell us you’re experiencing Covid-19 symptoms we may need to collect specific health data about you.  Where we need to do so, we will not collect more information than we require and we will ensure that any information collected is treated with the appropriate safeguards.

We may amend this privacy notice at any time so please review it frequently. The date at the top of this page will be amended each time this notice is updated.

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Covid-19 also known as coronavirus, has meant that NHS healthcare staff have needed to use different ways of providing a clinical consultation to ensure that patients still get the healthcare they need. As well as the traditional methods such as face-to-face appointments, GPs, nurses and hospital staff have been using other, safer ways to consult such as telephone, online or video consultations.
 
The NHS in County Durham, South Tyneside, and Sunderland are working together to understand your thoughts of the different ways people can consult with a healthcare professional at their GP practice. This survey is open to anyone over the age of 16 to complete.
 
The feedback from this survey will be added to the insight being gathered through other involvement work being carried out with NHS staff. The report will be used to help us to understand how we can continue to make improvements to services and encourage more people to use digital clinical consultations with their health professional in the future.
 
All feedback will be treated in strictest confidence and we do not require any personal information that will identify you. This survey is available to complete until 3 July 2020 and should take no longer than 10 minutes to complete.

You can let us know your thoughts by going to: https://involvement.sunderlandccg.nhs.uk/surveys/1

 
Thank you for your time.

 

PLEASE CLICK ON THE LINK BELOW TO ORDER REPEAT PRESCRIPTIONS, MAKE AN APPOINTMENT OR UPDATE YOUR CONTACT DETAILS

 

https://patient.emisaccess.co.uk/account/login

 

SOUTH TYNESIDE HEALTH  COLLABORATION – EXTENDED HOURS FOR PRIMARY CARE

We offer Early Morning, Late Evening, Saturday and Sunday appointments which are pre-bookable only.

This may be at another in South Tyneside. When offered an appointment elsewhere please do make sure you know where it is – staff will be able to give you the full address, and if we have a valid mobile phone number can text you the date, time, address and postcode.

About our practice

Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.

We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.

This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.

A ‘healthy lifestyle’ is what we recommend:

  • Stop smoking
  • Eat a balanced diet with plenty of fruit and veg
  • Exercise regularly
  • Keep alcohol intake within recommended limits

 

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