Patient Access

Online Access

24 hour online access:

  • Book appointments
  • Order repeat prescriptions
  • Update your contact details
  • View your medical record

You need to be 18 or over to register for Online Access. All information that is sent to the surgery is secure.

How to register:

You will need to bring two items from the list below to the Practice, one being photographic ID.  Your registration will then be ready for you to collect from reception

  • European Health Insurance Card (EHIC)
  • Passport (including visa for stay in the UK)
  • NHS Medical Card
  • Photo Driving Licence
  • Birth Certificate
  • Marriage Certificate
  • National Insurance Number Card
  • Evidence of benefit entitlement
  • Wage Slip with employer’s details

To view your medical record online you will need to complete an application form.  Please ask a member of staff regarding this who will be happy to help.

Electronic medical record viewing

You can now view your medical record online via a computer or mobile device that has internet access.  Please speak to a member  of staff who will be able to help you in the process of getting access.

Who has access to my medical record and where is my confidential information held while I am viewing my medical record online?

Using the online medical record system does not allow any other person to view your medical information other than the people who would normally have access to it in the GP practice or unless you have given permission for other people to view your information.

The information you view on the online medical record system comes from the clinical system linked to your GP practice. Portions of this information are encrypted (this means it is very difficult for someone else to intercept and read the information) and securely sent from the GP system to your PC web browser. None of the medical information that is shown on the online medical record system is held permanently on any computer except the computer which holds the original data from the GP practice.

When you log off from the online system or if a problem occurs with your computer, for instance a power failure, all your confidential medical information is cleared from your system.

How will other people be prohibited from seeing my medical record?

To view your online medical record you will have to identify yourself with passwords and PINs that only you know. Unless you reveal this information to someone else you will be the only person able to access your medical record via the online system.

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